Aldelia Group Nigeria was established in 2005 and it’s currently operating in more than 30 countries, across Europe, Middle East, South America, and particularly Africa. See more Aldelia Group Nigeria Job vacancies Here >>
Aldelia Group Nigeria Recruitment is to fill the position below:
Job Title: Customer Service Representative
Location: Lagos Mainland, Lagos
Employment Type: Contract
Onsite work mode: Monday – Friday
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About the Role
- We need a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.
- Reporting to the customer service supervisor and manager, working in our dynamic customer service team.
- Communicate with customers, answer queries and resolve problems
- Build strong relationships with customers and promote our brand
- Handle and resolve customer complaints with understanding and diplomacy
- Provide product and service recommendations based on customer needs
- Process telephone orders and complete customer transactions
- Understand and convey technical product information to customers
- Advise on company information and processes, as well as deals and promotions
- Utilise the internal customer management software to track all order processes
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem-solving abilities and the desire to create positive customer experiences
- 1-2 years of experience in a phone-based customer service role is an added advantage.
- OND, HND, or B.Sc Qualification required.
Application Closing Date
19th August, 2023.
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How to Apply
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the email.
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