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Alfred & Victoria Associates (AVA) is one of the foremost ICT solution based company in Nigeria. We offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. Start a new career journey today at Alfred and Victoria Associates.


Alfred and Victoria Associates Recruitment

Alfred and Victoria Associates recruitment is to fill the position below:

Job Title: Field Engineer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Key Responsibilities
Installation and Configuration:

  • Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
  • Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
  • Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
  • Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

  • Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
  • Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
  • Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
  • Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

  • Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
  • Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
  • Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
  • Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

  • Ensure installations are completed according to company standards, policies, and regulatory requirements.
  • Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
  • Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

  • High School Diploma or equivalent; technical certifications or degree in a related field is a plus.
  • Proven experience in network installations, preferably within an ISP or telecommunications environment.
  • Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
  • Proficiency in troubleshooting network connectivity issues and resolving technical problems.
  • Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
  • Excellent communication and customer service skills to interact effectively with customers and internal teams.
  • Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
  • Valid driver’s license and willingness to travel to customer sites as required.
  • Physical ability to lift and move networking equipment during installations.

Very Attractive

Application Closing Date
15th September, 2023 (3:00PM).

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

Note: Any application received after the closing date will be automatically rejected.

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