Customer Service Representative Job at Aldelia Group Nigeria

Job Title: Customer Service Representative
Location: Lagos Mainland, Lagos
Employment Type: Contract
Onsite work mode: Monday – Friday

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About the Role

• We need a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.
• Reporting to the customer service supervisor and manager, working in our dynamic customer service team.

Responsibilities

• Communicate with customers, answer queries and resolve problems
• Build strong relationships with customers and promote our brand
• Handle and resolve customer complaints with understanding and diplomacy
• Provide product and service recommendations based on customer needs
• Process telephone orders and complete customer transactions
• Understand and convey technical product information to customers
• Advise on company information and processes, as well as deals and promotions
• Utilise the internal customer management software to track all order processes

Requirements
Essential:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem-solving abilities and the desire to create positive customer experiences

Preferred:

• 1-2 years of experience in a phone-based customer service role is an added advantage.
• OND, HND, or B.Sc Qualification required.

Application Closing Date
19th August, 2023.

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How to Apply
Interested and qualified candidates should send their CV to: stella.philip@aldelia.com using the Job Title as the subject of the email.

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