Front Desk / Customer Relationship Officer Job at Buffalocrete Construct Limited

Job Title: Front Desk / Customer Relationship Officer
Location: Abijo, Lagos
Employment Type: Full-time

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Job Description

• We are looking for an experienced Front Desk/customer relationship Officer to be responsible for engaging with key customers by building and preserving trusting relationships.
• The Front Desk/customer relationship Officer will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
• You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities

• Attending to Customers and visitors courteously and responding to phone calls and emails
• Answers screens and direct phone calls, takes messages and provides answers and information; greets ascertains the nature of business; directs visitors to appropriate persons and locations and presents a professional image to customers, contractors and general public.
• Prepares invoice and booking orders and performs data entry to Analysis book, reconciliation of invoices and receipts
• Performs other duties as assigned
• Opens, sorts, distributes mail, prepares outgoing letters, contracts and plans for mailing;
• Types and proof-read a variety of memos, correspondences, letters, meeting minutes, proposals, contracts, and other documents using various computer software programs.
• Assists with invoicing/billing (preparing invoices and bills, verifying invoices against computer records, copying tickets); tracks tickets, receipts, matching invoices to tickets, records paid invoices and time cards in job cost blue book;) and other tasks such as copying, filing, mailing payments
• Provides clerical support, including but not limited to, correspondence, mailings, brochures, follow-up phone calls, database updating and filing.
• May assist employee recruitment through a variety of websites and print publications.
• Performs other duties of a similar nature or level.

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Sales Officer:

• Developing and sustaining long-lasting relationship with customers
• Calling potential customers to explain company products and encourage purchases.
• Answering customers questions and escalating complex issues to the relevant departments as needed
• Developing in-depth knowledge of company products
• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Collaborating with the marketing department to ensure that the company is reaching its target audience.
• Informing product developers of possible product improvement and changes to ensure that company products meet current market needs.
• Preparing cost-benefit analysis for prospective and existing customers to determine the most suitable purchase options.
• Analyzing competitors’ products to determine product features, benefits, shortfalls, and market success.
• Update customers records in the system, including notes about interaction
• Daily posting of meaningful contents of WhatsApp business page and status
• Constant selling on e-commerce sites such as Jiji.ng, Konga etc.

Requirement

• A Bachelor’s Degree in Administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• Applicant should reside around Ajah – Eleko Axix.

Remuneration
N960,000 – N1,200,000 (Annually).

Application Closing Date
31st July, 2023.

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How To Apply:
Interested and qualified candidates should send their CV to: recruitment@buffalocrete.com using the Job Title as the subject of the mail.

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