PalmPay Limited is a subsidiary of Transsnet Group is a Mobile Money Operator in Nigeria. The Company is licensed by the Central Bank of Nigeria and insured by NDIC. See more Palmpay Limited Job vacancies Here >>
PalmPay Limited Recruitment is to fill the position below:
Job Title: Product Operations Executive
Location: Ikeja, Lagos
Job type: Full Time
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Job Description
- We are seeking to employ a passion-driven and detail-oriented Product Operations Officer to work closely with product, engineering and customer success teams to systemise product development and help scale product knowledge across the organisation.
- The Product Operations Officer is responsible for making sure product quality assurance and identifying product improvement opportunities.
- The ideal candidate will be apt in supporting Sales and Product Marketing to develop go-to-market strategies and improve customer experience.
Job Responsibilities
- Facilitating user interviews and other market research on user growth in the market.
- Writing localized product copy and promotional copy
- Making sure of quality assurance checks on new features
- Help HQ teams better understand the local market and user habits.
- Deeply participate in user growth activity planning, collect issues, correct content, and optimize functionality.
- Establishing and iterating upon methods for gathering internal and external feedback for improving product development processes.
- Writing product training documents, organizing customer service training, and user internal testing.
- Working closely with the product team, design team, and sales to improve the customer experience.
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Person Specification
- Bachelor’s Degree in related discipline
- A Master’s Degree will be an added advantage.
- Minimum of 1 year experience in business operation
- Excellent understanding of product management and project management principles.
- Good at data analyzing, copywriting, and communicating with the coordinating department.
- Strong analytical and collaborative skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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