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MTN Nigeria

MTN Nigeria Job Recruitment is to fill the position below:

Job Title: Manager – International Business Roaming and IDD, Marketing
Job Identification: 2974
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – High Value Segment
Division: Marketing

Mission

  • Management and coordination of end to end (wholesale and retail) international roaming and IDD activities with respect to services offered by MTNN and her Roaming partner and Carriers.

Description

  • Ensuring that international roaming operations are compliant with all GSMA requirements and regulations
  • Review processes for roaming and IDD especially as relates to functions outside of job control
  • Manage incidents related to international roaming & IDD (RAP files, fraud events, customer complaints)
  • Analyze and manage wholesale negotiation, roaming footprint and implementations according to the agreed strategy, roadmaps, and priorities.
  • Collaborate with YCRH to expand roaming footprint to improve outbound roaming experience and increase inbound roamer traffic to MTN Nigeria
  • Establish, manage, and develop relations with Roaming Partners, Roaming Hubs, carriers etc.
  • Review Partner Roaming Agreement changes and the business response thereof. Ensure involvement of stake holders such as Billing, Finance, Revenue Assurance and Networks to enable appropriate response.
  • Manage roaming testing by partner networks and follow up issuance and receipt of TCC and CLL.
  • Manage inventory of Roaming and roaming document updates.
  • Support troubleshooting for roaming setup, timely update of MTNN International roaming documentation and coordinate commercial launch and manage stakeholder expectations on roaming.
  • Serve internal and external customers and provide solutions to improve roaming experience.
  • Act as cross-functional link between different internal departments within MTN and external 3rd party organizations.
  • Manage and coordinate efforts, inputs, and outputs from cross functional departments with regards to international roaming.
  • Network and build solid relationships with internal units and relevant third parties (e.g. roaming hubs, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Analyze, manage and negotiate commercial roaming agreements and IOT discount agreements with reference to GSMA roaming guidelines
  • Validate wholesale cost through proper interpretation of roaming contracts for settlement of discount roaming agreements.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Manages and develop wholesale roaming services in line with regulation, technology change and VRS strategy.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

  • First Degree in any related discipline
  • Fluent in English

Experience:

  • 6 -13 years’ experience including:
    • Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others
    • Experience working in a medium to large organization.
    • Experience in international roaming management.
    • Experience in IREG, TADIG and roaming financial analysis.

Application Closing Date
8th August, 2023 at 11:59 PM.

How To Apply:
Interested and qualified candidates should:
Click here to apply online

Note: Eligible Females and People with Disabilities are encouraged to apply.

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