Wakanow was established in 2008 as Nigeria’s first OTA (Online Travel Agent) to bridge the gap and eliminate the barriers and inefficiencies facing the travel industry. See more Wakanow Job vacancies Here >>
Wakanow Recruitment is to fill the position below:
Job Title: IT Support Officer
- IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.
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- Responding to user inquiries and providing technical support via various channels (phone, email, in person).
- Assisting users with troubleshooting hardware, software, and network issues.
- Resolving or escalating technical problems based on severity and complexity.
- Conducting remote troubleshooting when necessary.
- Creating and managing user accounts, passwords, and access rights.
- Assisting users with account setup, password resets, and access issues.
- Installing, configuring, and maintaining computer hardware and peripherals.
- Installing, upgrading, and troubleshooting software applications.
- Performing routine maintenance tasks on computers and peripherals.
- Diagnosing and resolving hardware and software-related issues.
- Assisting with network connectivity issues, including troubleshooting network connectivity, LAN/WAN connectivity, and wireless connections.
- Monitoring system performance, identifying and resolving issues proactively.
- Conducting routine system checks and audits.
- Managing software licenses and ensuring compliance with software agreements.
- Assisting with software installations, upgrades, and patches.
- Tracking software inventory and coordinating license renewals.
- Sharing knowledge and best practices with other IT team members.
- Logging and tracking incidents in a ticketing system.
- Prioritizing and resolving incidents based on urgency and impact.
- Identifying recurring problems and proposing solutions.
- Collaborating with IT teams and other departments to address technical issues.Communicating technical information and updates to end-users and stakeholders.
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- A Bachelors Degree in Computer Science, Information Technology, or a related field with 1 – 3 years relevant work experience. Relevant certifications or vocational training programs can also be valuable.
- Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or other vendor-specific certifications may be beneficial
- Strong customer service skills and a customer-oriented approach.
- Excellent communication skills, both verbal and written, to effectively communicate technical concepts to non-technical users.
- Active listening skills to understand user issues and provide appropriate solutions.
- Patience and empathy when dealing with users who may have limited technical knowledge or are frustrated.
- Willingness to adapt to new technologies, tools, and processes in the IT field.
- Ability to learn and acquire new technical skills and knowledge.
- Keeping up with industry trends, advancements, and best practices.
Application Closing Date
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How to Apply
Interested and qualified candidates should:
Click here to apply online
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