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Polaris Bank Limited Recruitment is to fill the position below:
Job Title: Head, Customer Care (Cash Officer)
Location: Nigeria
Who are we looking for
- We are currently sourcing for candidates to be recruited as Head, Customer Care.
- They will be engaged in the operations department of services and products to customers, fostering and maintaining a healthy relationship between the Bank and its existing and prospective customers.
- Engaging and managing the operations of the branch, as well as promote services, products and ideas. Contributing in the implementation of operational strategies.
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Job Description
- Manage daily cash levels in the vault and ensure branch cash requirements are met
- Monitor inter-branch cash movements / requirements
- Ensure cash requirements at the teller point are adequate
- Authorise Customer Care Officer’s (CCOs’) transactions above limits
- Ensure adherence to all control procedures relating to cash movement
- Verify proper documentation/accounting entries to reflect cash movement
- Ensure proper documentation and verification of all CCOs’ and vault transactions
- Monitors CCOs’ till balances and provide funds as appropriate while ensuring CCOs’ cash in till exposure is within approved insurance limit
- Monitor movement of customers in/out of the bulk room for security purposes
- Ensure all accounts /CCOs are balanced at the end of the day
- Organise evacuation of excess cash in vault.
Preferred Skills and Experience / Requirements
- Excellent Customer Account Servicing/ Management skills
- Good knowledge of core banking application (Flexcube)
- Good products knowledge
- Process Management and documentation skills
- Team building, Leadership, coaching and influencing
- Organization/Coordination Skills
- Customer Management
- Analytical skills/problem solving/Negotiation
- Good transaction processing & documentation
- Excellent cash and vault management skills
- Good understanding of banking operations (Domestic & International Operations)
- Good accounting knowledge
- Cost/ budget management
- Liquidity tracking and cash forecasting
- Good communication (oral & written).
Application Closing Date
Not Specified.
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How To Apply:
Interested and qualified candidates should:
Click here to apply online
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