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Opay Nigeria Recruitment is to fill the position below:
Job Title: Customer Support Agent
Employment Type: Full-time
- The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Key Duties / Responsibilities
- Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.
- Minimum of ND in Mass Communication or related courses
- 1-2 years experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated, and able to work efficiently and productively.
Application Closing Date
17th July, 2023.
How To Apply:
Interested and qualified candidates should:
Click here to apply online