OPay Nigeria

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OPay Nigeria

Opay Nigeria Recruitment is to fill the position below:

Job Title: Customer Support Agent
Location: Lagos
Employment Type: Full-time

Job Summary

  • The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties / Responsibilities

  • Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
  • Document and report all call information according to standard operating procedure.
  • Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
  • Follow up with customer calls where necessary.
  • Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.


  • Minimum of ND in Mass Communication or related courses
  • 1-2 years experience as a call center or customer service agent.
  • Strong written and verbal communication skills, with attention to detail
  • Strong analytical, organizational, and multi-tasking skills.
  • Energetic, highly self-motivated, and able to work efficiently and productively.

Application Closing Date
17th July, 2023.

How To Apply:
Interested and qualified candidates should:
Click here to apply online

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