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MTN Nigeria Job Recruitment is to fill the position below:
Job Title: Specialist – Onboarding Operations
Job Identification: 3147
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Onboarding Operations
Division: MoMo Payment Service Bank (MoMo PSB)
Mission
- Provide a value-driven and customer-centric approach that ensures customers, merchants, and agents derive maximum benefit from our products and services.
- Guide and support customers throughout their onboarding journey, ensuring they are well-grounded, equipped to succeed while providing user-friendly support, and even celebrating milestones when a customer becomes Revenue Generating Subscriber (RGS).
Description
- Onboard Customers using functional strategy cascaded by the functional lead for continuous relationship.
- Assist in review of the onboarding strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
- Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
- Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead.
- Develop and execute onboarding campaigns across multiple channels, including search engine marketing (SEM), social media, email marketing, display advertising, and content marketing.
- Collaborate with internal and external stakeholders to create, engage and effective improve onboarding process such as pop messages, landing pages, and visual content of all onboarding journey.
- Continuously optimize campaigns based on data-driven insights, aiming to improve performance and drive better ROI.
- Collaborate with cross-functional teams, including creative, content, and web development, to align MoMoPSB initiatives with overall strategies and goals.
- Work closely with the GTM and Sales team to ensure consistent messaging across all digital channels.
Education
- Degree in Analytics, Business or any related discipline or its equivalent
- Additional certifications in data Analytics are a plus.
- Relevant post graduate qualification is an advantage
Experience:
- 3 – 7 years of experience in an area of specialization; with experience with working with others
- Experience working in a medium organization
- Proficiency in the use of Microsoft office tools
- Journey mapping; prototyping and framing
- Experience in data analysis, problem solving and reporting/presentation
- Experience working in a medium organization
- Strong analytical skills
- Experience in Enterprise Data Management
- Strong Microsoft Excel and PowerPoint skills
- Business Planning and Analysis, preferably within the telecommunications sector
- Experience in Customer Care and Management.
Application Closing Date
8th August, 2023 at 10:59 PM.
How To Apply:
Interested and qualified candidates should:
Click here to apply online
Note: Eligible Females and People with Disabilities are encouraged to apply.
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