Konga Nigeria

Konga Nigeria is the biggest online mall in Nigeria. The platform was established in 2012 and our mission is to become the engine of E-commerce and trade not only in Nigeria, but in Africa. See more Konga Nigeria Job vacancies Here >>


Konga Nigeria

Konga Nigeria recruitment is for the position below:

Job Title: Sales Lead (Shop Manager)
Location: Lagos
Department: Konga Retail
Reports to: The Store Manager
Direct reports: Sales Lead
Hours of Work: 8am – 6pm

Job Objectives / A Brief Overview of the Role

  • The Shop Manager will monitor sales metrics and manage the entire sales administration process.
  • They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
  • They should also be able to lead and motivate the sales team to achieve specific goals.


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Job Duties / Responsibilities / Accountabilities 

  • Manage the floor sales representatives and other members of the team
  • Set and track sales targets for your team
  • Suggest and implement improvements in the sales administration process
  • Report on sales metrics and suggest improvements
  • Prepare monthly, quarterly, and annual sales forecasts
  • Use customer feedback to generate ideas about new development or products
  • Research and discover methods to increase customer engagement and sales output.
  • Ensure sales, finance, and legal policies and procedures are met
  • Build an open-communication environment for your team
  • Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales

Key Performance Indicators

  • Near zero incidence of customer complaint/adverse.
  • Near zero incidence of untimely response to an escalation
  • Near zero incidence of untimely order delivery

Knowledge and Experience

  • Degree in Sales, Business Administration, or a certificate in a relevant field
  • Proven work experience as an Inside sales manager
  • Hands-on experience with CRM software and MS Excel
  • In-depth understanding of the sales administration process
  • Excellent interpersonal and team management skills
  • Strong analytical and organizational skills
  • Numerical abilities and problem-solving attitude


  • A Degree in Business or related fields
  • Strong interpersonal and communication skills,
  • Microsoft package proficiency.


Application Closing Date
Not Specified.

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How to Apply
Interested and qualified candidates should forward their updated CV to: careers@konga.com using the Job Title as the subject of the mail.

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