PZ Cussons Nigeria Plc

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PZ Cussons Nigeria Plc

PZ Cussons Nigeria Plc Recruitment to fill the position below:

Job Title: IT Service Support Manager – Wilmar
Job Requisition ID: JR000990
Location: Ikorodu Factory, Lagos
Employment Type: Full-time
Responsible to: IT Site Support Manager
Responsible for: No direct reports

Job Purpose

  • This role is charged with the responsibility of ensuring network availability across all sites

Responsible to:

  •  IT Site Support Manager

Responsible for:

  • No direct reports

Key Accountabilities

  • Timely support of IT related issues across the factory
  • Provide desktop/Laptop immediate support for all the users both on/off site
  • Support TWMS system within the business warehouse
  • Support WBNET System across the site
  • Provide level-0 Support to PZW SAP across the site
  • Work closely with the Local service desk to priorities and mange open calls related to PZ Wilmar factory
  • Provide Support for Handheld terminals, Printers, Label printers and other devices across the site
  • Identify LAN/WAN related issues, log calls and work closely with PZ Staffs to resolve incidents
  • Test and evaluate New IT technology
  • Support facilities across Meeting room, Access Controls and CCTVs on site
  • Support Avaya system, MTR, and any other communication technology across the site
  • Provide appropriate Support for new users across the site
  • Monitor all IT related equipment on site and report any abnormality
  • Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
  • Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
  • Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
  • Ensure incident management are aligned with PZC and Wilmar standard operating procedures

Key Stakeholders:
Internal / External Relationships:

  • Develop robust relationships with strategic stakeholders.

Person Specification
Knowledge / Skills/ Qualifications/ Technical/ Professional experience:

Knowledge / Qualifications:

  • Educated to Bachelor’s Degree / HND at least Degree level in an IT-related field.
  • 3+ years’ IT experience within retail or an FMCG.
  • Experience of working in a matrix organization.
  • Experience of successfully working in cross-functional teams
  • Experience of initiating and creating business process improvements with IT
  • Ability to demonstrate planning and organizational skills
  • Ability to demonstrate creative problem solving
  • Strong team player, able to work closely with other IT employees in the Global and Regional teams.
  • Self-motivated.
  • Excellent communication skills.
  • Fluent in English
  • International mindset
  • Engaging and collaborative style
  • Good influencing skills.
  • Good planning and organizational skills
  • Analytical and data literate
  • Positive outlook
  • Good Project Management skills

Application Closing Date
Not Specified.

How To Apply:
Interested and qualified candidates should:
Click here to apply online

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