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PZ Cussons Nigeria Plc Recruitment to fill the position below:
Job Title: IT Service Support Manager – Wilmar
Job Requisition ID: JR000990
Location: Ikorodu Factory, Lagos
Employment Type: Full-time
Responsible to: IT Site Support Manager
Responsible for: No direct reports
Job Purpose
- This role is charged with the responsibility of ensuring network availability across all sites
Responsible to:
- IT Site Support Manager
Responsible for:
- No direct reports
Key Accountabilities
- Timely support of IT related issues across the factory
- Provide desktop/Laptop immediate support for all the users both on/off site
- Support TWMS system within the business warehouse
- Support WBNET System across the site
- Provide level-0 Support to PZW SAP across the site
- Work closely with the Local service desk to priorities and mange open calls related to PZ Wilmar factory
- Provide Support for Handheld terminals, Printers, Label printers and other devices across the site
- Identify LAN/WAN related issues, log calls and work closely with PZ Staffs to resolve incidents
- Test and evaluate New IT technology
- Support facilities across Meeting room, Access Controls and CCTVs on site
- Support Avaya system, MTR, and any other communication technology across the site
- Provide appropriate Support for new users across the site
- Monitor all IT related equipment on site and report any abnormality
- Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
- Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
- Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
- Ensure incident management are aligned with PZC and Wilmar standard operating procedures
Key Stakeholders:
Internal / External Relationships:
- Develop robust relationships with strategic stakeholders.
Person Specification
Knowledge / Skills/ Qualifications/ Technical/ Professional experience:
Knowledge / Qualifications:
- Educated to Bachelor’s Degree / HND at least Degree level in an IT-related field.
- 3+ years’ IT experience within retail or an FMCG.
- Experience of working in a matrix organization.
- Experience of successfully working in cross-functional teams
- Experience of initiating and creating business process improvements with IT
- Ability to demonstrate planning and organizational skills
- Ability to demonstrate creative problem solving
- Strong team player, able to work closely with other IT employees in the Global and Regional teams.
- Self-motivated.
- Excellent communication skills.
- Fluent in English
- International mindset
- Engaging and collaborative style
- Good influencing skills.
- Good planning and organizational skills
- Analytical and data literate
- Positive outlook
- Good Project Management skills
Application Closing Date
Not Specified.
How To Apply:
Interested and qualified candidates should:
Click here to apply online
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