Information Technology Coordinator Job at Nestle Nigeria Plc

Job Title: Information Technology Coordinator
Location: Ilupeju, Lagos
Position Type: Full-Time

Position Summary

• We are currently looking for an IT Coordinator, reporting to the ITC Lead for the country/cluster.
• Responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.

Also Apply For: First Bank of Nigeria Limited Recruitment (6 Position)

Responsibilities
A day in the life of the IT Coordinator:

• Ensures all technical/process support for PC’s issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
• Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
• Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
• Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the GISIT or IT support from the region
• Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using SNOW Standards.
• Configures setup and diagnose performance of workstations.
• Assists the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
• Assists in the implementation of new information systems, which may replace or augment the current application set.
• Handles all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
• Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.

Also Apply For: Ecobank Nigeria Recruitment (3 Positions)

Requirements
What Will Make You Successful?

• Bachelor’s Degree or its equivalent in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
• 2 years’ technical experience in systems hardware, LAN, WAN, telephony.
• Service delivery orientation, including prioritization and scheduling.
• Good communication skills with demonstrated clarity in spoken and written words with fairly good knowledge of English language.
• Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.

We Offer

• Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern
• Possibility to work in a dynamic team of professionals and leaders
• Possibility to work with challenging projects and responsible tasks
• Atmosphere full of respect, professionalism and excitement
• Possibility of development & career advancement

Application Closing Date
28th August, 2023.

Also Apply For: PalmPay Limited Recruitment (6 Positions)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• We will be considering applicants as they apply, so please do not delay in submitting your application.
• Only shortlisted applicants will be contacted.

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