Alfred & Victoria Associates (AVA) is one of the foremost ICT solution based company in Nigeria. We offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. Start a new career journey today at Alfred and Victoria Associates.
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Alfred and Victoria Associates recruitment is to fill the position below:
Job Title: Field Engineer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Key Responsibilities
Installation and Configuration:
- Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
- Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
- Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
- Educate customers on the proper use and maintenance of the installed equipment and services.
Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
- Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
- Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
- Maintain detailed documentation of customer interactions, service requests, and problem resolutions.
Customer Service and Communication:
- Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
- Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
- Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
- Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.
Quality Assurance and Compliance:
- Ensure installations are completed according to company standards, policies, and regulatory requirements.
- Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
- Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.
Qualification and Skills
- High School Diploma or equivalent; technical certifications or degree in a related field is a plus.
- Proven experience in network installations, preferably within an ISP or telecommunications environment.
- Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
- Proficiency in troubleshooting network connectivity issues and resolving technical problems.
- Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
- Excellent communication and customer service skills to interact effectively with customers and internal teams.
- Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
- Valid driver’s license and willingness to travel to customer sites as required.
- Physical ability to lift and move networking equipment during installations.
Salary
Very Attractive
Application Closing Date
15th September, 2023 (3:00PM).
Method of Application
Interested and qualified candidates should send their CV to: apply@alfred-victoria.com using the Job Title as the subject of the mail.
Note: Any application received after the closing date will be automatically rejected.
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