OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status. See more OPay Nigeria Job vacancies Here >>
Opay Nigeria Recruitment is to fill the position below:
Job Title: Customer Support Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Also Apply For: Polaris Bank Limited Recruitment (2 Positions)
Key Duties / Responsibilities
- Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.
Requirements
- Minimum OND in Mass Communication or related courses.
- 1-2 years experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated, and able to work efficiently and productively.
Application Closing Date
11th August, 2023.
Also Apply For: Moniepoint Recruitment (3 Positions)
How To Apply:
Interested and qualified candidates should:
Click here to apply online
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