Urgent Job Recruitment at Nicole Sinclair Consulting
Nicole Sinclair Consulting – Our client is in urgent need of a suitable candidates to fill the position below:
Job Title: Customer Experience Agent
Location: Victoria Island, Lagos
Employment Type: Full-time
- Our client is in need of a Customer Experience Agent who would offer support to customers who have questions, concerns, problems, or who want to purchase any product or service of the organisation.
- To receive customer calls, provide accurate and relevant responses to their enquiries, concerns and/or complaints
- To make post service follow-up calls to understand the level of satisfaction achieved from the organisation’sin-store experience.
- This may require addressing any concerns/complaints that may arise.
- To alert customers of their due services within the framework of the organization’sstandards.
- To identify customer’s needs by probing further to fully understand the nature of their enquiries to be able to offer suitable solutions.
- To keep records of all customer interactions/conversations in a detailed and accurate manner using provided tools
- To provide accurate product and service information where needed.
- To flag and escalate tickets to the Team lead where necessary Process Improvement.
- To make suggestions on how to improve workflow to serve the customer better.
- To share ideas on improving team engagements.
Competency / Skills / Requirements
- Bachelor’s Degree or it’s equivalent from an accredited university, in any relevant field of study (Arts, Humanities and Social Sciences is an added advantage).
- Must possess at least 1 year of experience in Customer service.
- Certificate of completion of the compulsory One-year National Youths Service Corps Knowledge and Skills
- Outstanding Customer service skills.
- Ability to work independently and within a team.
- Must possess active listening skills.
- Effective problem solving and flexibility skills.
- Must possess clear and concise communication skills.
- Good time management skills.
- Empathy and emotional intelligence.
- Must have Knowledge of Microsoft Excel, Google, and all related tools experience.
Application Closing Date
Method of Application
Interested and qualified candidates should:
Click here to apply online